Cancellation and Refund Policy for Nexved

Effective Date: 15th March, 2025

1. Subscription Cancellation Policy

1.1. How to Cancel a Subscription

You can cancel your subscription at any time through your Nexved CRM account dashboard. Simply log in, go to the subscription management section, and select "Cancel Subscription." If you require assistance, please contact our customer support team at support@nexved.com.

1.2. Cancellation Timing and Billing Cycle

If you cancel your subscription before the next billing cycle starts, you will not be charged for the next period, and your subscription will remain active until the end of the current cycle. For annual subscriptions, canceling before the renewal date will prevent any future charges. Refunds are available only if the cancellation is done within 10 days of the initial purchase and no usage of the service has occurred.

1.3. Automatic Renewal and Cancellation

Your subscription will automatically renew at the end of each billing cycle unless canceled. You will be notified at least 7 days before the renewal date. To avoid automatic renewal, please cancel your subscription at least 7 days before the renewal date.

2. Refund Policy

2.1. Refund Eligibility

Refund requests for Nexved CRM are eligible under the following conditions:

• 10-Day Money-Back Guarantee (Annual Subscriptions): If you are not satisfied, you can request a full refund within 10 days from the purchase date for annual subscriptions. This guarantee is available if no usage has occurred.
• Refund for Technical Issues or Service Downtime: You may request a partial refund for the affected period if you experience significant technical issues or downtime that prevent use of the CRM.
• Non-Refundable After 10 Days: Refunds are not available after the 10-day money-back guarantee period or after active use of the service.

2.2. How to Request a Refund

To request a refund, contact customer support at info@nexved.com with your subscription details and the reason for your request. Refunds will be processed within 7-10 business days and credited to the original payment method.

3. Exceptions to Refund and Cancellation Policy

The following situations are not eligible for a refund or cancellation:

• Refunds will not be issued if the service has been used after purchase (e.g., storing or managing data).
• Refunds will not be issued for third-party payment processors like PayPal, as per their terms and conditions.

4. Late or Missing Refunds

If you haven't received your refund yet, please check with your bank or payment provider. If it has been more than 10 business days, please contact us at info@nexved.com.

5. Subscription Upgrades or Downgrades

You can upgrade or downgrade your Nexved CRM subscription at any time. Any upgrade will be billed for the remainder of the current cycle, while downgrades will be effective at the start of the next billing cycle.

6. Contact Us

If you have any questions about this policy or need further clarification, please reach out to our customer support team:

Email: info@nexved.com