Shipping and Delivery Policy for Nexved

Effective Date: 15th March, 2025

1. Delivery of Nexved CRM Software

1.1. Instant Access After Purchase

Once you have successfully completed the payment for your subscription to **Nexved CRM**, you will receive **instant access** to the software. There is no physical shipping involved.

• For New Customers: After completing the checkout process, you will receive an email with your login credentials and a link to access the Nexved CRM platform. This email will also include important information about how to get started, links to our knowledge base, and customer support contact details.
• For Existing Customers: If you upgrade your subscription or make any changes to your plan, your new plan will be activated immediately after successful payment.

1.2. Account Activation

Upon payment confirmation, your account will be activated, and you will have immediate access to the Nexved CRM system via your registered email address and password. In case of any delays or issues with activation, our support team will reach out to you to resolve the matter promptly.

1.3. Trial Period (If Applicable)

If you are starting with a free trial of Nexved CRM, your trial period will begin immediately after registration. You will receive full access to the platform for the duration of the trial. At the end of the trial period, your account will automatically convert to a paid subscription unless canceled before the trial ends.

2. Delivery of Updates and Upgrades

2.1. Software Updates

As part of your subscription, you will have access to regular software updates and new feature releases. These updates are automatically delivered through the platform, and you do not need to manually install or download them.

Automatic Updates: Once a new update or feature is available, you will be notified through your Nexved CRM account, and the system will automatically update without requiring any action from you.

2.2. Plan Upgrades

If you decide to upgrade your subscription plan during your contract period:

• Instant Upgrade: The upgrade will take effect immediately upon payment confirmation, and your new plan’s features will be activated.
• Access to New Features: Upgrading your plan grants access to additional features, integrations, and tools available in the higher tier, which will be immediately accessible once the upgrade is processed.

3. Delivery Time for Nexved CRM

As a digital product, **Nexved CRM** has an immediate delivery timeline:

• Immediate Delivery: After a successful payment is made, you will receive access to Nexved CRM within minutes.
• Payment Processing Delays: In rare cases, if your payment is under review or if there is a delay in payment processing, your access to Nexved CRM may be delayed. However, this is an exception and will be communicated to you via email with instructions on how to resolve the issue.

4. Access to Documentation and Support

4.1. Knowledge Base and Tutorials

Upon activation, you will have access to comprehensive online documentation, tutorials, and guides to help you get started with Nexved CRM. Our resources are available at any time via your account dashboard.

4.2. Customer Support

If you experience any issues with accessing the platform, account activation, or technical issues, our customer support team is available to assist you. You can contact support at any time by:

• Email: info@nexved.com

5. Delivery Issues

If you encounter any issues regarding the delivery of your Nexved CRM account, including problems with access or activation:

• Check Your Spam/Junk Folder: Occasionally, the confirmation email may end up in your spam folder. Please ensure that you have checked there for your activation details.
• Payment Delays: If your payment is pending or processing, please allow up to 24 hours for your access to be fully activated.
• Contact Support: If you have not received your access within 24 hours, please reach out to our customer support team. We will investigate the issue and resolve it promptly.

6. Refunds and Cancellations

As a digital product, **Nexved CRM** does not involve physical shipping, and access to the software is provided immediately after payment confirmation. Please refer to our Cancellation and Refund Policy for information on how to cancel your subscription or request a refund.

7. Contact Us

If you have any questions or issues regarding delivery, access, or other concerns, feel free to reach out to our customer support team. We are happy to assist you:

• Email: info@nexved.com